FAQ

Here you'll find the most common question & answers

Location

  • How do I get to Dominica?

    Dominica, situated in the Caribbean, can be accessed by both air and sea travel. While Dominica does not have its own international airport, there are several options for getting to the island. Travelers can either fly to a neighboring island and then take a smaller aircraft or ferry to reach Dominica, or opt for a direct flight to Dominica from Miami through American Airlines.


    The recommended air routes to reach Dominica include:

    Miami to Dominica - American Airlines

    San Juan to Dominica - Silver Airways

    Antigua to Dominica - Via Liat and Caribbean Airlines

    St. Maarten to Dominica - Via Winair

    Guadeloupe to Dominica - Air Caraibes

    Martinique to Dominica - Air Caraibes

    St. Lucia to Dominica - InterCaribbean

    Barbados to Dominica - InterCaribbean, Liat, and Caribbean Airlines

    Trinidad to Dominica - Caribbean Airlines


    For sea travel, you can take the following routes:

    Guadeloupe to Dominica - Express des Iles

    Martinique to Dominica - Express des Iles

    St. Lucia to Dominica - Express des Iles"


    Please note that the availability of these routes may vary, so it's advisable to check with the respective airlines or ferry operators for current schedules and bookings.


  • How do I get to Rosalie Bay Eco-Resort & Spa?

    •From the airport, drive through Marigot down through the interior until you arrive at the roundabout in Pond Case.  

    •Turn left, follow the road straight ahead and continue driving until you Arrive at a low lying bridge. We are located directly after the bridge on the left hand side.

    •From Roseau, drive in a northern direction out of the main town, Roseau toward Canefield. Drive uphill through Canefield until you arrive at the roundabout in Pond Case.  

    •Turn left, follow the road straight ahead and continue driving until you Arrive at a low lying bridge. We are located directly after the bridge on the left hand side.


Resort

  • What voltage do you use?

    We offer both 110v and 240v in our rooms. Adapters are available for use, feel free to request from the Front Desk upon arrival.

  • Can we drink the water from the tap?

    Yes, our tap water is drinkable. It is all natural, free of preservatives and chemicals.  

  • Do you provide irons & ironing boards?

    Yes, we do provide iron and ironing boards. Kindly request an iron and ironing board prior to arrival.

  • Do you have cell phone and wifi accessibility on property?

    Yes, cell phone and wifi is accessible at our resort.

  • Is there a safe in the room?

    Yes, we provide safes in each room.

  • What is the weather normally like?

    "At our resort, you can anticipate a tropical climate, characterized by a mix of rainy and sunny days. Due to our location at the foothills of Morne Trois Pitons, occasional rainy days and impromptu showers are possible."

  • What are your check-in and check-out times?

    Our check-in time is 3pm,  check-out is at 12pm.

  • What types of credit cards are accepted?

    We accept VISA, MASTERCARD and AMERICAN EXPRESS cards.

  • How far are you located from the main town/city (Roseau)?

    We are located approximately 45 minutes to an hour away from Roseau.

  • Do you provide transfer or car rental services? What are the rates?

    We offer transfer from the Roseau ferry, Douglas Charles airport or any other transfer our guests may request. 

    Airport and ferry transfer fees USD$75 for 2 guests.

    Car rental services can be offered through various car rental agencies.  Here are some recommendations: 

    La Ronde Car Rental- Reservations - Laronde Rent-A-Car Inc. (laronderentals.com)

    Island Car Rental- Dominica - Island Car Rental

    Courtesy Car Rental- Courtesy Car Rental - Contact Us (dominicacarrentals.com)

    Sonar Car Rental-  Sonar Rentals Dominica (sonar-rentals.com)

  • Is the resort pet-friendly?

    While we have a deep affection for our four-legged companions, we regret to inform you that we do not permit any pets on our premises."

  • What type of beds are in your rooms?

    Garden View Junior Rooms: You can choose between a queen bed or two twin beds.

    Garden View Premier Rooms, Ocean Front Premier Rooms, and Riverside Suites: Options include either a king bed or two queen beds.

    Ocean View Junior Suites: These suites feature a king bed along with a day bed for your comfort.

  • What is the nearest port of entry to the resort?

    The nearest entry points are the Roseau Ferry Terminal, which is approximately a 1-hour drive away, and the Douglas Charles Airport, also about a 1-hour drive from the resort.

  • Do we need to reserve spa treatments before arrival and tours?

    We recommend reserving your spa treatments and tours at least 24-48 hours before your arrival to ensure availability.

  • Do we need to reserve for day or pool passes?

    We advise making reservations to secure your spot and avoid any potential booking conflicts on the day of your visit.

  • Can we swim in the ocean at Rosalie Bay Eco-Resort & Spa? What is the beach like?

    Swimming in the ocean is not allowed due to strong currents and occasional ocean swells. We prioritize safety. However, you can still enjoy the beach's natural beauty from the shore.


  • Is smoking permitted?

    Smoking is prohibited in our rooms.  We have three areas allocated for smokers, on the beach, under the gazebo and by the river.

  • Is breakfast included in the rate?

    Our rates are inclusive of Healthy Start Continental Breakfast for two (2) guests.

  • How far is the nearest ATM?

    The nearest ATM is located in the main town, Roseau.  Approximately, 1 (one) hour away.

  • What type of currencies do you accept?

    We accept Eastern Caribbean (local currency - XCD), USD & EURO.

  • What type of meal plans are available?

    We offer three primary meal plans for our guests:

    Full American Plan: This plan includes a complete breakfast, a 3-course lunch, and a 3-course dinner, with one drink included.

    Dinner Only: With this plan, you'll enjoy a three-course dinner with one drink.

    All-Inclusive Plan: Our all-inclusive package provides a full breakfast, a 3-course lunch, a 3-course dinner, snacks in between meals, and unlimited drinks.

  • Do you offer Room service?

    Yes we do. Room service is offered between 8am to 4pm at a charge of USD$27.

  • Do you have a map of the resort?

    Yes, our map can be seen here. Maps of Dominica - Rosalie Bay Dominica

  • Do you offer babysitting services?

    Yes, upon request at least 48 hrs in advance.


  • What is your cancellation policy?

    Our reservation cancellation policy is as follows:

    Cancellations made up to 7 days prior to the arrival date, before 4:00 PM, are eligible for a full refund.

    Cancellations made 1 to 6 days before the scheduled arrival date are non-refundable.

    Same-day cancellations or no-shows are also non-refundable.

    However, guests who cancel their reservations will receive a credit at the resort. This credit can be applied to either a future stay or towards any of the resort's activities. Guests have a period of 12 months to utilize this credit.

    Please note that credits cannot be exchanged for cash, and after a change in the reservation date, the credit becomes non-refundable once it has passed the refund window for the original reservation.


Activities & Entertainment

  • Are there any nearby restaurants?

    Nearby restaurants are within 20 minutes to an hour away. Reservations required.  There is Zeb & Zepis Bistro in Pond Case (20 minutes away), Citrus Creek in Laplaine (30 minutes away) and Green Gates in Delices (1 hour away).


  • What entertainment is recommended for guests?

    We host our Manager’s welcome cocktail and Karaoke on special weekends.

  • What activities are available at the resort?

    We offer a variety of internal activities, kayaking and paddle boarding on the river, yoga, gentle stretching, meditation, tea ceremonies, medicinal herb garden talks and tours, nature trail walk. 


    Turtle talks (USD$20)


    Private WATO- outdoor cooking experience- US$75 per person- minimum of 3 pax

    Authentic Dominican herbal experience- EC$75

    ·       30 minute wellness consult

    ·       Specialized herbal tea mixture for consumption

    ·       Specialized aromatherapy oil blend or facial or body scrub to take home

    ·       Deep breathing exercise ending with a 15 minute chair massage

Tours

  • What are some of the sites nearby to the resort?

    The nearest sites are Emerald pool (20 minutes away), Spanny waterfalls and Jaco waterfalls (30 minutes away), Victoria waterfalls (20 minutes away).

  • Are tour guides necessary for all hikes?

    While most hikes may not require a tour guide, it is advisable to have a tour guide who will be able to provide that in depth information and history about the sites visited, to complete your hike.  However there are sites which require tour guides specifically for trail guidance and safety such as, Boiling Lake, Victoria Falls,...

    Hikes such as Emerald pool, Spanny waterfalls, Jaco Falls, …May not require a tour guide.

    We do offer guided tours. 

    Check out ADVENTURES

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